Frequently Asked Questions

Send us an email at ordinacija_potok@fiumed.hr or call us at 051/600-601.

Email is the better option.
During office hours, our staff is busy working with patients and can rarely answer your phone call immediately. On the other hand, we check email messages several times a day, and certainly at the end of working hours, and we will respond to you at the first opportunity.

No, for acute conditions you can come without an appointment during acute hours.

For other examinations you must book an appointment through our online system or by phone. Book an appointment now or learn more about appointment booking.

Yes, we can issue certificates for various needs (work, school, kindergarten, driver's license). Write to us at email and explain what exactly you need the certificate for. If you're writing for a sick note, please specify the dates you need it for.

Notes: Issuing certain certificates requires an examination with the doctor. Depending on the reason for issuance, certificates not covered by HZZO are charged according to the price list approved by the Croatian Medical Chamber.

The voice menu activates when you call our number and guides you through options:
Press 1 for medication orders.
Press 2 to speak with the nurse.
If you're calling to speak with the nurse, be aware that we might not be able to answer immediately as we're working with patients.

We are located at Josipa Završnika 7, Rijeka. Read detailed directions.

We work Monday, Wednesday and Friday mornings, and Tuesday and Thursday afternoons. We also work the last Saturday of the month, but it's reserved for administrative tasks or pre-arranged appointments and emergencies. View detailed working hours.

For medical emergencies, always call 194 or go to the nearest unified hospital emergency admission. If an emergency occurs during our working hours and you are in our office or nearby, you will be examined immediately.

If you have a newly emerged or urgent problem, come during acute hours without an appointment or announcement. Detailed working hours.

A referral for blood tests is issued after consultation with the doctor. You can have blood drawn at our office or other facilities, e.g., KBC Rijeka. Appointments for blood tests at our office are in the morning (Monday, Wednesday, Friday from 7am). When the doctor issues a referral, you'll arrange with the nurse for an appointment at our office or another facility. View detailed working hours for all services and learn how to book an appointment.

You can book an appointment through our online booking system, by phone call, or by visiting the office during working hours.

Through the online system, you can book appointments several weeks in advance. This allows you to plan your examination or consultation according to your needs.

Please notify us as soon as possible. If you booked the appointment online – you can cancel it through the same online system. If not or if you have technical problems – contact us by email. If the appointment has already passed, book a new one through the online system.

Examinations usually last 15 minutes, and phone consultations up to 10 minutes. For more complex cases, arranged individually. Learn more.

Check your spam folder. If there's no message – wait 30 minutes. If still nothing – contact us by email. More about appointment booking.

Online – available 24/7, full view of available slots, you choose the appointment yourself. Phone – only during working hours, when the nurse can answer. The nurse also uses the online system. Conclusion: it's ideal to book your appointment online yourself. Detailed instructions.

You can order chronic therapy through our automated phone system (051/600-601, option 1) 24 hours a day. Leave a message with medication name, dosage and your details. Detailed prescription ordering instructions.

Usually the same day if the request arrives during working hours. At the latest within 24 hours. New medications you haven't had in therapy before require an examination or phone consultation with the doctor. Detailed prescription ordering instructions.

Sometimes the pharmacy doesn't see your prescription. It's possible we haven't issued it yet, check if more than 24 hours have passed since ordering. It's also important to note that IT system issues are possible, and sometimes even though the medication is issued, pharmacy staff can't see it in the system. In that case – contact us by email (faster than by phone). Because of this, it's important to order medications on time, not at the 'last minute'.

During hospitalization, medications are prescribed by the hospital doctor. After discharge, you can contact our office to continue chronic therapies.

New medications are prescribed by the doctor after examination or consultation. She assesses suitability, insurance rules, contraindications and possible alternatives.

Sick leave is opened after examination with the doctor. For opening sick leave and certificates for child care, you can send a request through our online system if you have confirmation from a pediatrician. Learn more about sick leave procedures.

Depending on the condition, sick leave extension can be resolved by phone or via email consultation. The doctor will assess what is needed in your case. Book a phone consultation or learn more about sick leave procedures.

After sending the online request with pediatrician confirmation, we send certificates to email within 24 hours. If we haven't contacted you by then, please send an inquiry to our email address.

Yes! You can add the Fiumed portal to your phone for easier access. You get an icon on your home screen that you'll never forget and faster loading.

iPhone (Safari):
1. Tap the 'Share' button ⬆️ at the bottom
2. Select 'Add to Home Screen'
3. Confirm adding

Android (Chrome):
1. Open the browser menu (⋮)
2. Select 'Add to home screen'
3. Confirm installation

Computer (Chrome/Edge):
1. Look for the install icon in the address bar (the bar with web address at the top)
2. Click to install the app

After installation, use it like any other app - simply open and use all office functions.

The Fiumed AI assistant can help you with general information about the office and procedures, but cannot replace medical consultation with the doctor. If the AI assistant offers medical advice, please verify it and use at your own risk.

Visit the booking page, select the type of service, available appointment and fill in your details. You will automatically receive appointment confirmation via email.

Online booking allows you to book an appointment whenever you want and choose the one that suits you best. The online booking system works 24/7, immediately shows you available appointments, and automatically sends email confirmation and reminder.

Yes, the free WiFi network 'Fiumed' is available to all patients. The network is protected and blocks inappropriate content. Learn more about equipment in the office.

Yes, tablets are available for patients in the waiting room. You can use them for browsing the internet, educational content and entertainment while waiting. See all equipment available to patients.

Registered patients sometimes receive important announcements via email, e.g., holiday notices. When registering, if you allow us, we will enter your email address in our database. If you're not receiving email messages but would like to, please contact us at email, and we will check if you're registered and add you to the database if needed so you receive future messages.

For technical support, send an email to podrska@fiumed.hr or contact the nurse during your office visit.

Yes, there is a device charger in the waiting room with USB-C cables available. If your device doesn't fit a USB-C cable and you have your own, feel free to plug it into the first free port on the charger. Learn more about the waiting room facilities.